I had to send back my Douze Messenger to the French factory due to quality issues.
After less than 6 months in London, all the nuts & bolts were rusted and more worryingly the steering column was gushing rust juice. I was told that all the finishing kit is fitted with stainless steel hardware, however, third party parts like stem / chainset / etc are not.
The MPF electric assistance was also working intermittently at best, which was a royal pain when you are carrying 60+ bottles of champagne. Battery life is also a major issue as in the winter, fully loaded with champagne, I would only get 15 miles max.
Apparently this version of the MPF drive had issues so they are replacing it with the latest one.
I was assured that this was the only bike they had issues with and they are basically replacing everything on the bike before sending it back to me.
They are also giving me a bespoke cover as apparently the issue is keeping the bike outdoors. It is a 2.6m long beast so unless you have a garage, not sure how it can be kept indoors...
I am restarting with a fresh warranty so time will tell but all in, I was expecting much more for £4k bike.
I had to send back my Douze Messenger to the French factory due to quality issues.
After less than 6 months in London, all the nuts & bolts were rusted and more worryingly the steering column was gushing rust juice. I was told that all the finishing kit is fitted with stainless steel hardware, however, third party parts like stem / chainset / etc are not.
The MPF electric assistance was also working intermittently at best, which was a royal pain when you are carrying 60+ bottles of champagne. Battery life is also a major issue as in the winter, fully loaded with champagne, I would only get 15 miles max.
Apparently this version of the MPF drive had issues so they are replacing it with the latest one.
I was assured that this was the only bike they had issues with and they are basically replacing everything on the bike before sending it back to me.
They are also giving me a bespoke cover as apparently the issue is keeping the bike outdoors. It is a 2.6m long beast so unless you have a garage, not sure how it can be kept indoors...
I am restarting with a fresh warranty so time will tell but all in, I was expecting much more for £4k bike.