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Sound like your cartridge have worn out so much that it broke apart, the other part must still be inside your frame.
Not uncommon to happen.
TBH, I'd special order from Specialized too.
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Unless the cartridge broke at some points and there were balls inside? But then why the cage?
Most cartridge bearings have cages.
edscoble
gbj_tester
@Sparky
The top is, but the bottom was a cage and balls. Unless the cartridge broke at some points and there were balls inside? But then why the cage?