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God that's lucky. What's the name of that bike shop? They might be able to give me a contact number.
Rear derailleur isn't shifting. Battery is charged, is paired with the shifters and the LED lights up when you shift, but the derailleur just ain't moving.
MechaMorgan
andyp
TTM
What's happened and where did you purchase?
I had a rear mech die on a ride once. I was, very luckily, near oxford and a bike shop who had a very good relationship with SRAM. They kindly swapped me out a rear mech from one of their full groups on the spot.
I was unable to contact SRAM directly.