Is the shop a different login/user account to on here? I'm signed in on here but the shop doesn't recognise me or my email when I click on forgotten password
Yes.
The shop is run by shopify.com and uses it's own auth system.
@Velocio started
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Is the shop a different login/user account to on here?
I'm signed in on here but the shop doesn't recognise me or my email when I click on forgotten password