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£800+VAT? Are they on pills?
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I went there a few months ago asking to get a acrylic crystal replaced on an older Rolex. The person serving me didn't really seem to care, they gave me a quote of something around £600. They didn't seem to know and said it was an estimate for a service and replacement for sapphire crystal. I had to explain to them that the older watches used acrylic crystals. I ended up just walking out. Great job on getting the the free replacement. (Apparently oem watch shaphire crystals should only cost around £40).
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Stonehedge
kentikins
@Dammit
Bit of a study in contrasts today, popped into Watches of Switzerland on Regent Street, spoke to their service team for Omega - they estimated £800 plus VAT and a 10 week turnaround to replace the hesalite crystal on my Speedmaster. I then went into the Omega Boutique on Oxford Street to get a comparative price and they said they'd do it for free, inside a week. Boom.