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See, this is entirely the opposite to my experience, and partly the reason why I ended up using the same local estate agent to sell years later. In 2009, me and then GF were looking to rent somewhere. Registered with a few agencies. The place we ended up renting was through this local independent who had listened to our needs and showed us the flat before it was even photographed for the marketing. A shade more than we had said we wanted to pay, but a good fit in every other respect. They're not all stinkers.
Timmy2wheels
When I was looking to buy I went round about 10 estate agents with details of what I was looking for, budget, etc Entire waste of time, not a single one bothered contacting me, it was always me contacting them about properties I'd seen online.
One did start to contact me after I'd seen a few properties with them but it wasn't anything that wasn't on their website.
The estate agents generally knew less than I did about the area and could answer pretty much none of the technical questions (and, to be honest, I would have double checked any answers they gave me anyway).
They added little to the process other than unlocking property doors.