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These are my thoughts exactly; but I wanted to check I wasn't missing something.
I'm selling a flat in North London. Whilst I assume the market isn't as mental as when I bought in 2014, I can't see how the agent would get more people to view my flat (everyone just using zoopla/rightmove, right?), or help the process.
Things may be different Out of London.
I found it hard to work out what value the estate agent offered to either me or the vendor when I was buying my place. All I could see was that they advertised the property, let me in for the viewing and again for the survey/mortgage valuation, relayed my offer to the vendor and then gave me the keys when it was done. Everything else was handled by the respective solicitors and myself. I would be loathe to have to give away a 4 figures of the sale price to one when it comes time to sell.