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I'm not sure, I just remember the dealer zoning thing in Oz.
I guess it's within the rights of the shop to refuse custom but then they would need to be careful they weren't breaching any agreement they'd made when they became a Zipp dealer.
I try to support my LBS but they moved to Newbury :P
I now send a bit more business to Woolsey in Acton. They've helped me fix a few things.
hippy
I thought anyone with a Zyro account can get them. I don't think they do that zoning thing over here.
Yeah. It kinda sucks. People buy online through the cheapest (or used), and then end up taking crap recall jobs to local shops because they are convenient. It makes sense, but the shops hate it, and the money is in selling the bloody things, not posting them back to the mothership.
FWIW when I used a London shop - the one that wasn't completely fucking mental - to sort out my Cannondale F-Si disaster I paid in dorrah and in beer.