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Generally Zipp wouldn't be selling to another retailer nearby
I thought anyone with a Zyro account can get them. I don't think they do that zoning thing over here.
Why should they not be able to use Zipp's retailer services?
Yeah. It kinda sucks. People buy online through the cheapest (or used), and then end up taking crap recall jobs to local shops because they are convenient. It makes sense, but the shops hate it, and the money is in selling the bloody things, not posting them back to the mothership.
FWIW when I used a London shop - the one that wasn't completely fucking mental - to sort out my Cannondale F-Si disaster I paid in dorrah and in beer.
Howard-
I'm not sure, I just remember the dealer zoning thing in Oz.
I guess it's within the rights of the shop to refuse custom but then they would need to be careful they weren't breaching any agreement they'd made when they became a Zipp dealer.
I try to support my LBS but they moved to Newbury :P
I now send a bit more business to Woolsey in Acton. They've helped me fix a few things.
hippy
I guess that's a fair get out for them. Generally Zipp wouldn't be selling to another retailer nearby though so it's unlikely the wheel was bought from a close-by Evans. What if someone bought it elsewhere and moved? Why should they not be able to use Zipp's retailer services?
Also, on the other hand LBSco loses goodwill/footfall because they don't help Zipp customers so they're kind of pushing people away anyway with this kind of behaviour.
I bought mine online and CRC were shit and slow when it came to the recall.