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I guess that's a fair get out for them. Generally Zipp wouldn't be selling to another retailer nearby though so it's unlikely the wheel was bought from a close-by Evans. What if someone bought it elsewhere and moved? Why should they not be able to use Zipp's retailer services?
Also, on the other hand LBSco loses goodwill/footfall because they don't help Zipp customers so they're kind of pushing people away anyway with this kind of behaviour.
I bought mine online and CRC were shit and slow when it came to the recall.
hippy-
Generally Zipp wouldn't be selling to another retailer nearby
I thought anyone with a Zyro account can get them. I don't think they do that zoning thing over here.
Why should they not be able to use Zipp's retailer services?
Yeah. It kinda sucks. People buy online through the cheapest (or used), and then end up taking crap recall jobs to local shops because they are convenient. It makes sense, but the shops hate it, and the money is in selling the bloody things, not posting them back to the mothership.
FWIW when I used a London shop - the one that wasn't completely fucking mental - to sort out my Cannondale F-Si disaster I paid in dorrah and in beer.
Howard
Smaller shops have ways around this, that from their point of view, are kinda reasonable.
Example: Evans bulk buys Zipps at a discounted rate. LBSco only gets them on special orders so pays more. Both shops are paid the same for dealing with miserable warranty recall shit.
LBSco will happily do the work for people who bought the Zipps from them. Customer relationship is their lifeblood. They will charge the people who didn't buy from them, and if the only interaction you have with them is to use them as a recall center, they will charge you a fair wack.