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They probably are obliged to so I'd have words with them and/or Zipp again.
Zipp will refund the store so I don't see how they can charge for it. That's part and parcel of being a brand's dealer.
Oh and feel free to name and shame if they don't back down.
hippy-
Zipp will refund the store so I don't see how they can charge for it. That's part and parcel of being a brand's dealer.
That was my take on it too. I've emailed Zipp and the UK Distributor to see if either of them can sort me out instead of the LBS. I have a cardboard wheel box and a printer - All I need is a postage-paid address label...
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Zipp will refund the store so I don't see how they can charge for it. That's part and parcel of being a brand's dealer.
Smaller shops have ways around this, that from their point of view, are kinda reasonable.
Example: Evans bulk buys Zipps at a discounted rate. LBSco only gets them on special orders so pays more. Both shops are paid the same for dealing with miserable warranty recall shit.
LBSco will happily do the work for people who bought the Zipps from them. Customer relationship is their lifeblood. They will charge the people who didn't buy from them, and if the only interaction you have with them is to use them as a recall center, they will charge you a fair wack.
pifko
Howard
Very true. Should they not happily take on this responsibility as a retailer of fucking expensive wheels though?