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I asked for same quality pad in an all black model. I don't care how much it is or what it is called. They didn't have one for the same price. Fair enough. I bought a sale item.
But this is a £155 pair of bibs. What am I supposed to think about Rapha if these new lightweight bibs end up being defect?EDIT: I can see that my previous post sounds like I am moaning. I did except their offer of same bib but with white details. And I understand that running a business is difficult. But if I sold products that failed I would try and make it right. If customers are treated great, they will stay loyal and as Rapha is marketing themselves as high quality performance clothing with repair guarantee I find it weird they wouldn't upgrade me away from a known-to-be-faulty item. The Rapha guy even tells me it is a known fault in his email.
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Hulsroy
LeMesjeu
Wait, so you wanted a more expensive garment than the one you paid for when the equivalent of what you ordered (albeit slightly different colours) was readily available? And you're complaining?
I fear for the future of retail...