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Wait, so you wanted a more expensive garment than the one you paid for when the equivalent of what you ordered (albeit slightly different colours) was readily available? And you're complaining?
I fear for the future of retail...
robadob-
no, I think he means that he's being exchanged for the same item but one that's not the same colour than he'd ordered, and probably most importantly, is likely to suffer from exactly the same quality issues as the one he's sending back.
I too fear for the future of retail if that's seen as a positive solution-they could at least offer a pair of Core bibs that will actually hold up for more than three rides for the same price or the a discount the equivalent of the sum paid on the sale lightweights against some classics?
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I asked for same quality pad in an all black model. I don't care how much it is or what it is called. They didn't have one for the same price. Fair enough. I bought a sale item.
But this is a £155 pair of bibs. What am I supposed to think about Rapha if these new lightweight bibs end up being defect?EDIT: I can see that my previous post sounds like I am moaning. I did except their offer of same bib but with white details. And I understand that running a business is difficult. But if I sold products that failed I would try and make it right. If customers are treated great, they will stay loyal and as Rapha is marketing themselves as high quality performance clothing with repair guarantee I find it weird they wouldn't upgrade me away from a known-to-be-faulty item. The Rapha guy even tells me it is a known fault in his email.
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Hulsroy
Yes, but not I the colour I initially wanted.