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  • I once tweeted them with a complaint. It got escalated and they ended up sending us some champagne to say sorry!

  • I don't have Twitter, and I quit Facebook a couple years back. I do remember phoning them about two years ago when they fucked up one of my bookings, and they gave me a 100 USD voucher. That was a weekday though, so may have to wait until Monday. They really don't make it easy to contact them.

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