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Fox
Hi Fox, I've done this many times at the old kent road store and even when I get a confirmation text or email the staff can never seem to find my order, there is a guy at that store that seems to know their system and I get it in the end, sometimes what happens is your order can be still on the shelves but they say your order isn't ready, this generally happens with the larger items like tyres, if they can't find my order I look for it myself, I think when you make an order their system doesn't take it from their stock so you might need to point this out, amasingly this never happens with BB's, good luck