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@littleK
What these fuckers don't tell you is they don't try to deliver and they don't have the work force to do so, hence the calling card trick and how do I know this, well sitting in my car fitting a new steering wheel outside my flat, the guy parks around the corner and walks to my door with only the dreaded card in hand,when I say to him fine I'm here lets go to your van and get my parcel, he says his van broke down earlier and he's finishing his round on foot but what he didn't know was my girlfriend had phoned me to say he had parked up around the corner(she was in the shop) I went to where his van was parked and waited 20mins before he reappeared red faced and finally owned up, this was a few years ago but still doesn't sound like they've mastered the basics..