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Kernowdreamer
Should it not be Parcelforce's insurers that should be covering this? This is not a lost package, or damage to goods. This is package being opened en-route, goods removed and package taped up again.
It's like ordering a Tesco food delivery, but the driver polished off a pack of your Chicken & Thyme Sensations crisps en-route, but "tough-luck" should have been insured.