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Should it not be Parcelforce's insurers that should be covering this? This is not a lost package, or damage to goods. This is package being opened en-route, goods removed and package taped up again.
It's like ordering a Tesco food delivery, but the driver polished off a pack of your Chicken & Thyme Sensations crisps en-route, but "tough-luck" should have been insured.
pifko
Kernowdreamer
So much this. The whole point of postal insurance is that you shouldn't send anything without insuring its full value unless you're not that bothered about losing it.
I don't know the law but I suspect you'd be onto a loser with legal action as natural justice would suggest your son should have insured it if it was valuable.
Making mistakes is part of growing up unfortunately...