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@Kernowdreamer
Here's the story:
My son sent something valuable by Parcel Force back to his digs at uni. In his misguided wisdom he didn't insure it (It had been sent home a few weeks earlier with no issue whatsoever). He took it to a post office and collected it from a post office so the entire time it was in reciept of the delivering company who at some point had opened the parcel, removed the contents and carefully resealed it. It was not weighed for the entirety of the journey so it cannot be established where this happened or proven (they say) that there was anything in there to start with. When it was handed to him by an employee he immediately pointed out how light it was and in their presence opened the parcel - which was empty. The matter has been in the hands of the local police and Parcel Force local sorting office and nothing has been heard from them for several weeks. I have suggested to him it should be looked at from a central office to cover the whole journey.
Can anyone here suggest a route into Parcel Force investigation that is likely to resove this? I have done some online investigation and come up with two departments, locations and phone numbers which doesn't suggest a very thorough or watertight approach to me.
Cheers