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Wow that sucks!
On that macrumor forum several people have had scratches and whatnot on brand new 2016 laptops so it's not that unusual that Apple themselves fuck it up occasionally.
I hope you get a replacement that you can be happy with.I'm still totally happy with mine. It can work out fine in the end.
drøn-
Oh no, these things happen I don't have that big a problem with it other than the delay in setting up my Mac properly... shit happens and it's OK... to a point.
My biggest issue is with their customer service, why be nasty and refused to help until they are being shouted at? That was no good for either party... and the bullshit that came out of their mouths...
ExTra
@chrisbmx116, @drøn, the brown box and the actual white Apple retail box, as well as all the tray where the mac sits inside the box, are all fully intact so it wasn't the courier at all, although they tried to blame them.
There is a sizeable dent below the USB-C port on the top left, where the charging port used to be. It doesn't affect anything other than it's an eye sore, but it is a £2.5k piece of kit...
Just wanted to check with folks who have bought refurbished Macs, do they always come in a plain white box? Chances of Apple trying to pull a fast one are slim, but I need to know what to check when I do receive the replacement. I know refurbished MBPs 2016 are no out in circulation as yet, but there must been returned / unwanted / faulty and fixed units somewhere stored in their warehouses already...