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I've had a bunch of watches from them. They all arrived within 3 or 4 days, all perfect condition and no problems.
I've read the same things you have about the hassle it can be to return something faulty to them, so I'd be reluctant to spend any more than a few hundred pounds on a single watch with them.
Haven't paid any import duties, but all mine came from Singapore. I understand they have an operation in Japan for dispatching Japanese domestic market watches, and people often have to pay duties on those.
rodan
Lovely Seiko divers on display. I'm still amazed by the quality especially on the SKX.
What are people's experience/opinions of Creation Watches?
Very cheap but I've read online about dubious customer service and the possibility of them selling seconds.
Have people been charged import tax or not?