Anyone else with BT having problems with the Home Hub5?
First one worked for just about 2 years,
then needed repeated power cycling to maintain an internet connection for a couple of days,
then,
despite the (normally) reassuring blue light shining out, it would not connect by wifi,
and the 'net only BT TV channels would be unavailable.
This was swapped out Oct/Nov 2016, (handily BT failed to send the replacement HH5 on the promised day, and with some pointed complaining gave me £16 in credit as compensation).
Just before Xmas the replacement HH5 was again failing to provide consistent trouble-free connection. The BT call-back service told me my connection was just fine, and after some 'other tests' they would call me back. They did not.
Over the weekend there appeared to be no 5GHz wifi service at all.
Yesterday morning a power cycle brought it back,
but yesterday evening, again the blue light was on but no wifi on either 2.4 or 5 GHz.
I checked with a digital IR thermometer and the BT HH5 was 40C,
(second hottest item in the room to the radiator).
Again a power cycle restored wifi coverage.
40 minutes on the phone to BT this morning,
'line check' from their end, all OK,
ignored the 'temporary technical glitch' non-explanation.
8 minutes 'on hold' after asking how much electricity is the BT HH5 supposed to use, and why is it at 40C, to be told replacement will be with me tomorrow!
Anyone else with BT having problems with the Home Hub5?
First one worked for just about 2 years,
then needed repeated power cycling to maintain an internet connection for a couple of days,
then,
despite the (normally) reassuring blue light shining out, it would not connect by wifi,
and the 'net only BT TV channels would be unavailable.
This was swapped out Oct/Nov 2016, (handily BT failed to send the replacement HH5 on the promised day, and with some pointed complaining gave me £16 in credit as compensation).
Just before Xmas the replacement HH5 was again failing to provide consistent trouble-free connection. The BT call-back service told me my connection was just fine, and after some 'other tests' they would call me back. They did not.
Over the weekend there appeared to be no 5GHz wifi service at all.
Yesterday morning a power cycle brought it back,
but yesterday evening, again the blue light was on but no wifi on either 2.4 or 5 GHz.
I checked with a digital IR thermometer and the BT HH5 was 40C,
(second hottest item in the room to the radiator).
Again a power cycle restored wifi coverage.
40 minutes on the phone to BT this morning,
'line check' from their end, all OK,
ignored the 'temporary technical glitch' non-explanation.
8 minutes 'on hold' after asking how much electricity is the BT HH5 supposed to use, and why is it at 40C, to be told replacement will be with me tomorrow!
We shall see.