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I bought a kinesis frame from them, it cracked within 6 months and they took AGES to replace it under warranty.
Had to send frameset back to them, they took ages to look at it. I was speaking to kinesis the whole time as well, they told me they'd pre-approved my claim based on my pics of the crack and that they'd asked pbk to send a replacement out as soon as they got the old one back.
Kinesis confirmed they'd sent them the new frame to PBK to send out to me. Pbk, meanwhile, were telling me it hadn't arrived for a good couple of weeks and that the old frame had to go back to kinesis to approve the warranty and so on. When they did finally send the replacement out, they sent it by yodel, who failed to deliver it on the day they said they would.
They were polite and friendly throughout, but utterly useless.
TurtleRecall-
I remember this saga from elsewhere on the forum! Is it that they're not a bike specialist, but a mail order company I wonder? They're owned by the hut group who own all sorts of stuff, so how much of a bike shop they are I'm not sure. That could have led to them having no decent system for problems like yours.
dglshrn
What are people's issues with PBK, out of interest (other than that they presumably use zero-hours staff in their warehouses)? They're occasionally cheaper than elsewhere when they do the 20% codes and I always use them for whey and 'supplements' because they do myprotein stuff but with lower free shipping threshold. They do, however, send a fuck load of emails to sales that aren't really sales and I think everything is priced 10% higher than everywhere else because everyone uses vouchers.
To be honest, they're all a bunch of shitehawks, and chainreaction and wiggle are basically just dictating prices (still, £70 for speedplays...). PX really stick out for me though as being actively dishonest in their pricing.