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@ExTra
It's a builder because I just spoke to the owner yesterday and I asked him if he knows his builder is only working weekends and strange hours, and he said yes and if I see a white van outside, that's his... They weren't sorry at all. As for relationship with them? Him and his wife are the biggest bullies in the world, I have felt sorry for my landlady for having to put up with their fuck up over the years, many times. The latest is that they the freeholders has taken my landlady the leaseholder off their insurance so my landlady isn't insured for the recent break in... not my problem but I do feel sorry for her...