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To compensate me for unusable Internet for 4 months, I'm being credited £10 of my £53 a month.
If you're on a bundle there's little you can do to challenge that.
If you only receive internet via them, and not TV or phone, then you should be able to argue for a payment relating to their lowest package for the duration, and then a discount for a year of around £10 per month once it's resolved and you are back on 200Mbps.
That £10 per month discount is what I got when their advertised upspeed was reduced, they put me up a plan to restore it and offer a year long discount. But then, I threatened to leave and had BT in my area (though interestingly not to my house, but Virgin didn't know that).
Velocio
Virgin Media can go fuck themselves.
There's an "area capacity problem" which means 200mbps is more like 20kbps in peak times. It will be fixed.... On APRIL 8TH!!!?!
Apparently someone called Steve can call me to help increase my speed a little in the meantime. I think he may be the only engineer in Virgin Media as he's next available on Jan 26th.
To compensate me for unusable Internet for 4 months, I'm being credited £10 of my £53 a month.
Cunts.