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@Sumo
https://www.theguardian.com/uk-news/2017/jan/04/yorkshires-bookseller-from-hell-regrets-calling-customer-a-pain-in-the-arse
"A secondhand bookshop owner who has received more than 20 complaints about his rudeness has admitted he was wrong to call a customer a “pain in the arse”.
Steve Bloom, who runs Bloomindales in the Yorkshire Dales, has been criticised for asking visitors for a 50p entry fee, with the chairman of Hawes parish council branding him “the bookseller from hell”.
Bloom, who described himself as “not really a people person”..."