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You can "train" it by reading a series of phrases that it gives you but for the most part it seems to work fine.
For the heating, you can control separate zones within the Hive but as I only have one and wanted it to still be called "Home" within the Hive, I just created a group within Alexa called "Heating" and that becomes the trigger word.
Let me know if you find anything interesting to set up.
I might try Uber next.
I tried to get it set up to tell me the time of the next bus but my accent scuppered that. "echo, set northbound stop to 43809" - "sorry, I didn't understand walrus, mangrove, banana, 0, foxtrot"