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@pifko
Tried them on Twitter and Facebook? From what I have seen them seem all matey matey on Facebook comments, so would love to see how they respond.
I think you need to succinctly write down what has happened, with dates, order numbers and names of advisors spoken to to get your message across to them.
https://www.lfgss.com/conversations/141129/?offset=1650#13360134