I have purchased 5 bicycles over the last 20 years from LBS and all were Specialized. My commuter cracked on the chainstay. The employee who sold it, Justin is still there at Northside Cyclery in Chatswood NSW. Lifetime warranty meant nothing as I only had a credit card proof of purchase not a receipt since this was insurance purchased 8 years prior. Lifetime Warranty is BS. They are cheats. Very unhappy and never going to that LBS again nor buying Specialized junk either. Australian consumer law does not help. It is for suckers.
TBH, just having a credit card proof of purchase tend not to be enough unfortunately, however there is no reason why they can't process the warranty anyway.
I have purchased 5 bicycles over the last 20 years from LBS and all were Specialized. My commuter cracked on the chainstay. The employee who sold it, Justin is still there at Northside Cyclery in Chatswood NSW. Lifetime warranty meant nothing as I only had a credit card proof of purchase not a receipt since this was insurance purchased 8 years prior. Lifetime Warranty is BS. They are cheats. Very unhappy and never going to that LBS again nor buying Specialized junk either. Australian consumer law does not help. It is for suckers.