• Police have emailed to say that they've emailed a different department to ask them to contact me.

    On the flipside, Hiscox who I've been recommending for insurance for almost a decade now:

    • 1st phone call 2 days ago to notify them that there may be a claim = "Thank you, that sounds awful, not a problem".
    • 2nd phone call this morning to say I would definitely be claiming = "You're insured up to £9,500 as a maximum value of one bike, this will not be a problem, as soon as we have the report from your LBS we'll issue a cash payout".

    I mean seriously... cash payout for a Serotta with no quibble at all. I'll only be claiming around £8k - £8.5k as this is £6k bike, £2k wheels, ~£500 in related minor costs incurred this last week.

    I love this insurer.

    Hiscox doing a sterling job of taking a really horrible situation that the police are only making worse, and turning it into a really positive experience.

  • I tried to use Hiscox based on your recommendation previously, but they won't insure our house because of it's proximity to a river. Which is understandable, but the said river runs through our neighbours gardens in a concrete culvert. I explained this, and the fact that the last flooding incident was in 1959, but no dice.

  • Hah.

    They originally argued that for our property, I had to emphasise that being on the 19th floor that if I ever made a claim on the basis of flooding by the river then we (global population) may have other things we'd be worrying about.

  • river ... in a concrete culvert

    Any idea what distance qualifies as close? We have similar, 100m from the house.

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