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Will investigate connection and in the meantime stick to phone based solution. WhyPay looking the best so far but would like to do some tests from locations/mobiles/landlines.
CYOA-
Another (free) option for video is https://appear.in - i found the video / sound more reliable than hangouts.
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We use Loopup https://loopup.com/enuk/ seems decent although not that cheap.
Are you on Windows 10, I had some issues using the Windows 10 Skype preview (or whatever it's called). I downloaded the standard client from the website and that worked fine.
dt
aggi
Yeah I've used a number of them too when I was managing a remote team. I found Google Hangouts to be the most friendly of shit connections but it you can't even get the voice to work properly without video then there's something really wrong with the connection somewhere.