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Well that sucks.
It was really dismally bad. Worse than Skype by far. I've never used it for video before so I don't know what to compare it to but it's not something I would be rushing to use again based on that. I've since tried here with a friend elsewhere in Brighton - still shit. I've also moved and connected at a different location (in case it was my connection) and still shit.
I use videoconferencing heavily, Adobe, Cisco-Webex, Microsoft, Readytalk, Google, and more recently Zoom.
Microsoft (Lync/Skype for biz) is the only one that's truly bad, and that's from a "I fucking hate using this and having to download the client every single fucking time" perspective, the quality of the video and the audio is on-par with the others.
But - they all have the same Achilles heel, and that's bandwidth - if I was running my own company I'd immediately choose Google Hangouts as it's intuitive and works very well. The only slight pain is that you can't share a Powerpoint deck in presentation mode - you have to upload it as a Google Presentation, but that's not a show-stopper once you know it's a restriction.
I'd blame your clients connection, and then something being wrong with your laptop, in that order. If both of you are on the end of a connection with a decent upload speed (check this!) then you'll be fine with hangouts.
Well that sucks.
It was really dismally bad. Worse than Skype by far. I've never used it for video before so I don't know what to compare it to but it's not something I would be rushing to use again based on that. I've since tried here with a friend elsewhere in Brighton - still shit. I've also moved and connected at a different location (in case it was my connection) and still shit.