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Honestly if you're having shitty connection with Google hangouts then I'm not sure anything will be better.
Sumo-
Well that sucks.
It was really dismally bad. Worse than Skype by far. I've never used it for video before so I don't know what to compare it to but it's not something I would be rushing to use again based on that. I've since tried here with a friend elsewhere in Brighton - still shit. I've also moved and connected at a different location (in case it was my connection) and still shit.
CYOA
It was just standard Skype - happy to pay for a Business account for our users but was under the impression quality of call remains the same and it's just things like additional users on the call, linking outlook schedules etc which isn't really relevant for us. The call was unclear, kept dropping out - apparently I was very quiet even speaking loudly directly into the mic (tay zonday), my client was 'pixellated' if that's possible in audio terms. It kept glitching. Eventually we resorted to the chat function. He was connected to WiFi in an office in the City and works for an internet company so I assume at the very least he has a stable and fast connection. My connection should be good too.