I've lost a really good source that explained some of the theory behind accidents/incidents.
I need the theory to explain how a failure to spot a trend buried in a heap of correspondence has additional factors - team structure/resourcing/workload peaks/prioritisation etc These have names in accident theory but I can't remember any of it.
I've lost a really good source that explained some of the theory behind accidents/incidents.
I need the theory to explain how a failure to spot a trend buried in a heap of correspondence has additional factors - team structure/resourcing/workload peaks/prioritisation etc These have names in accident theory but I can't remember any of it.