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When I am inconvenienced by companies I remind them that I will need to be compensated for my time, and not just at minimum wage.
'Kylie' confirmed the £25 gift vouchers first offered as compensation for the wheels being not as advertised, when I was thinking about keeping them, remain valid as compensation for my wasted effort attempting to return the wheelset through Collectplus, and printing off the required Returns Notes.
mespilus-
And it fucking continues:
JESPER
Alright then. I'll wait. But just to be sure: You said '15 minutes' 10 minutes ago, then you said 'before 5:30' and now you've just said '5:30'. Doesn't your customer service close at 5:30?
JESPER
I just want to make sure this will be sorted today
SCOTT
I am here till 6pm but chat finishes at 5:30. I will contact you Jesper. You are my main priority. I messed up and will resolve this for you.And then:
SCOTT
Funny enough. This is booked now. I will email the information across to you. Frantic 10 minutes there for me because I also speak to other customers on this line of communication as well as sorting out my own mistake with your collection.
SCOTT
I appreciate your patience.
SCOTT
I will email you now <- This was at 5:08pm and I still haven't received any confirmation, they've closed both their phones and live chat and I'm left wondering if I'll see a DHL van tomorrow...
JesperXT
To be fair: He apologised afterwards and the pickup seems to have been sorted now. Time will tell...