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@JesperXT
...and the farce continues. I agreed with 'Scott' yesterday, that the parcel would be picked up by DHL tomorrow, Wednesday, between 9am and 1pm. Rescheduled a few things to make it fit my calendar and he promised to get back to me with a confirmation within 24 hours. Didn't hear anything from them/him and just got hold of him on the LiveChat:
"I never added the notes regarding this to your order and I cannot even confirm whether I sent the request."
Impressive customer service...