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  • Can anyone advise on this:

    I bought some pedals online in August. They have developed a fault. I want to return them under the warranty but am being told by the retailer that I need to pay the cost of return postage. Is that right? From what I see online the retailer should be bearing this cost.

  • If the goods are faulty/under warranty then it is up to the vendor to pay the cost of postage. They don't have to for other circumstances, like you changing your mind or wrong sizing and so on.

  • Sometimes you can receive the cost of the postage back in your refund. Might have to pay it initially though. Call them and check, its all too easy to say no over email, phone them after doing a little research.

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