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ok , buyer has stripped frame down , and as said claims damage , claimed poor packed but offers no evidence eg pics , and I have never had an issue re packing before , was s pina Montello with da 740? , so hope I don't lose bike and have to refund
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Customs charges are no concern of yours -that is between him and customs.
If he returns it he must state "returned item" so you do not get charges.
Be polite -get pick of it in bits-then-it is clear that he has accepted the bike if it is dismantled and he should have inspected first. Damage on chainstay prob caused by him removing BB.
If he dismantles bike and finds, say a crack inside headtube that was not visible then he may have a case. But he has messed about with your bike and he can go take a running jump.
In short you must inspect bike before you do anything to it . -
I assumed you accepted the damage was caused in transit or had been missed before you sent it.
First he needs to prove the above: obviously ask for photos first. Do you have photos of the affected area from before you sent it? Is the damage in a place that could affected in transit: eg if its on the inside of the stay, it seems unlikely, especially as he obviously saw no external damage to the package.
If it comes down to it being your word against his, then my experience is that eBay/PayPal will favour him.
So it's then a question of limiting your losses: act reasonably and demonstrate as much to eBay/PayPal, by offering a way out of the stalemate, ie a partial refund, before they decide it for you (which will likely be on less favorable terms than you can negotiate yourself).
He has a beef with the import duty, which is why I suggested paying them rather than trying to come up with a number to reflect the damage.
Si46
Scilly.Suffolk
The buyer is certainly responsible for custom's fees on importation, but I'm not sure that means they are stuck with them if they have a genuine reason to return something.