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John Lewis sucks sometimes, tell me it's not their Oxford St store? I wanted to returned a brand new tablet a while back, only opened it to test and didn't want it, so returned it the next day or day after, they refused to take it back as it's been used, I had to kick up a fuss and refused to leave until their department head came out from hiding to speak to me and take tbe damn thing back. They said once an item has been opened, even though it is still in its original package, it can't be returned. Bullshit.
ExTra-
It was a store in York I tried to return it to, originally purchased from a john lewis in Cambridge. It has made me think twice about purchasing electronics from there in the future if they can just claim 'wear and tear' on the item to invalidate the 2 year warranty.
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John Lewis sucks sometimes, tell me it's not their Oxford St store? I wanted to returned a brand new tablet a while back, only opened it to test and didn't want it, so returned it the next day or day after, they refused to take it back as it's been used, I had to kick up a fuss and refused to leave until their department head came out from hiding to speak to me and take tbe damn thing back. They said once an item has been opened, even though it is still in its original package, it can't be returned. Bullshit.
Always buy online if you want to return. I almost fell foul to this with Oxford Street JL and a MacBook - didn't check online, new ones launched the week after I bought so returned it thinking I had 'X' period. Distance Selling regs allow you to open, test and return within 14 days.
farewell
yeahdext
Just after posting on here I actually sent John Lewis an email with the exact points you said. I included a link to the apple charger on their own website were people have left negative reviews due to having the same cable fraying issue.