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When I spoke to Nathan (owner/founder) he had no knowledge of the exchange and couldn't find it in the email history when he checked (most likely deleted not suggesting you didn't email) I've flagged in that the responses and information people get via various channels of contact need to be consistent with what Restrap can do. With the recent growth the business has experienced I think it can be difficult to ensure everyone is singing from the same hymn sheet and they're working on that. I've forwarded a screengrab of your post on and I'll report back with his response.
TM-
Thanks @TM - appreciate it. Am keen to speak to them as all recommendations from here for restrap were good. I do wonder in hindsight if there is some miscommunication, I had asked a few questions about what they could do - might send them another email and ask again, if they've said otherwise they'd be willing to do them. If you wouldn't mind, I might mention this conversation - will report back if I have more news.
andyfallsoff
@TM - sorry for not replying earlier, but I wasn't meaning to misinform anyone. I emailed them and they said no - their message was as follows:
Andy
Thanks for the enquiry but we don't have the facility to do custom bags at the present time unless its a collaboration with a frame manufacturer.
thanks for your enquiry and we are always looking at bringing out new products if there is a market demand so if you send us some accurate designs we might consider it at a later date .
Thanks again
Restrap
Maybe it was something I said - I did enquire about what partitions a custom frame bag could have, but the message back seemed like a pretty clear no... If you've since persuaded them to do them, that would be great as I still need a bag.