Android phones, apps and tablets

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hugo7

Moto G isn't turning on after plugging into a car USB charger. Odd.

I'm going to do the below that I found online.

Does anyone know if going via the flash boot will delete recent photos that hasn't been backed up?

Cheers

This is our recommendation as well.

Plug it into the charger

Hold the VOL DOWN key

While still holding the VOL DOWN key, press and hold the POWER key

Hold both keys down for over 120 seconds. This is more than two minutes and will seem like a long time. You might want to time yourself to make sure you hold it longer than two minutes.

After holding the keys down for more than two minutes, release them.

The Flash Boot screen will display, and the Normal Reboot option will be highlighted

Press the VOL UP key and the device will start a normal reboot.

We're working to eliminate this issue in a future update.

UPDATE:

If you have tried the above and it didn't work, try this:

Plug in the phone for 15 minutes.

Proceed to Step 2 above.

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NotThamesWater in reply to @hugo7

Flash rebooting should not affect anything on the phone (unless you factory wipe it by mistake).

It should also not take 120 seconds - more like 10 - 15. From the phone being off - hold the volume down key, then hold the power on key. When it powers on, release the power key, then release the volume down key.

You're probably better off plugging the phone into a PC though, so that you can see what's happening via android bridge. Your battery may be toast though - I've had one Moto G bit the dust before.

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