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The black arm only has one square hole in it and if I put the metal hook at the other end through different holes it's still giving me the same result
No. Move the black arm to the end of the square rod (towards the back of the cistern) so it sits directly over the flush mechanism.
Mr_Sworld-
Ah. I did think/try that but the black arm knocks into the siphon so it has to be angled (the previous one was angled and it's at the same position. I was thinking of sawing off the tip of the black arm to make it fit but then it would still be pulling it at an angle which wouldn't get the clean pull needed. However @Airhead 's suggestion of bending the wire arm sounds like it could be a winner. Will report back.
CYOA
The black arm only has one square hole in it and if I put the metal hook at the other end through different holes it's still giving me the same result :/ Will have another fiddle later and see what happens. Screwfix tomorrow for various new parts and if that doesn't yield results then shitting in the garden it is.