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The black arm only has one square hole in it and if I put the metal hook at the other end through different holes it's still giving me the same result :/ Will have another fiddle later and see what happens. Screwfix tomorrow for various new parts and if that doesn't yield results then shitting in the garden it is.
CYOA
Mr_Sworld
Try moving the black arm further along the square metal bit. When you flush you will be pulling at an angle. Try to get it so it pulls straight up.