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Try moving the black arm further along the square metal bit. When you flush you will be pulling at an angle. Try to get it so it pulls straight up.
Mr_Sworld-
The black arm only has one square hole in it and if I put the metal hook at the other end through different holes it's still giving me the same result :/ Will have another fiddle later and see what happens. Screwfix tomorrow for various new parts and if that doesn't yield results then shitting in the garden it is.
CYOA
This is what's in there at the moment.
The black bar is new - was previously cracked. I believe it's in the same position as before. If I lift it up manually it flushes but using the handle it doesn't work.
When you say the replacement handle do you mean the exterior handle on the outside of the cistern? It seems solid enough :/ there's no give in it - none that there wasn't always at least