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They have massive back log, from what I could get out of them, it sounded like they have some major system issues.
If you want them to deal with you more quickly you are best forgetting email or phone and taking the social media route. After not getting any response to emails and waiting for an answer for days, a quick negative post on their social media got me a response in under 10 minutes . Fuck knows what is going on with them, it sounded like their back log was several weeks.
mustardbeak
@dancing james
really not impressed, i bought a couple more polo shirts and the henley t-shirts and this time washed them on the hand wash cycle. all of them have fucking shrunk.
they have not dealt with the other shrunken garment from 2 weeks ago either.