• I'm sure this will go nowhere but felt compelled to report it anyway. Needlessly aggressive driving from the driver of an empty bus. Seemed particularly to target cyclists. I received a close pass with him coming in way before he was clear of me - had to brake and bang on side of bus. Perhaps they should extend their assessments beyond technical to include character/personality assessments.

    Thanks for your further email of 18 July about dangerous driving of a driver on a route number 35. I'm sorry for any distress that a
    driver caused you at A23 Brixton road.

    I’m sorry that the driver was driving aggressively with excessive
    speed. I can appreciate how upsetting it must have been for you.

    Dangerous driving or driving without due care is simply unacceptable.
    I’ve passed your comments to Go Ahead, the bus operating company that
    runs this route for us. They’ll now investigate your complaint. When a
    complaint like this is made, a manager will call the driver in for an
    interview. After this, based on the findings, appropriate action will
    be taken. I can assure you that all complaints are taken very
    seriously and they have taken the action they deem necessary against
    the driver.

    The safety of our customers and road users is our highest priority. We
    go to great lengths to train our bus drivers to very high standards.

    We continue to monitor driving performance, to ensure that high
    standards are maintained. Every month we carry out over 600 Driver
    Quality Monitoring surveys. This provides us with technical
    assessments of their driving skills. Drivers are assessed on
    acceleration and braking, as well as the use of mirrors and road
    positioning.

    Once again, I'm very sorry to hear what happened and understand this
    must have been upsetting for you. It's really important for us to meet
    and exceed our customers' expectations. This means your feedback will
    help us improve our services.

    Thanks again for contacting us. If there's anything else we can assist
    you with, please reply to this email and we'll be happy to help.
    Alternatively, you can speak to one of our Customer Service Advisers
    on 0343 222 1234.

    Kind regards

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