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If I knew that I wouldn't be ranting on here :P
Win10. Unplug old mouse, plug in new mouse. Mouse cursor disappears sometimes.
The only setting I may have changed was the left/right button click because the old mouse primary button was flaky. Next step was to install their stupid drivers in case it was some magic mouse bullshit even if 20+ years of commuting has never required me to install specialised mouse drivers..I'll try their drivers and if there's still an issue it's going back and I'll get another Logitech.
WTF.
How is it not working? It works fine on all machines I have, Linux, Windows 10 and OSX.
Have you tried installing the drivers in case that's actually important? Are you on some old Windows? Have you checked the mouse settings in the control panel?
I presume you've done all of this already because you know what you're doing, but Razer's have been my go to mice for years precisely because they work everywhere without hiccup or issue... even Linux (where nothing ever works first time).