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@Enigmatic
Wiggle - ordered online because they quote in NZ$ for NZ and offer free fast (5-7 day) delivery if you spend over $100. When my order arrived the bar tape I ordered was missing from the box. Thought I was probably screwed because how do you prove something wasn't in the box. I sent them a quick email and a few hours later they replied stating they could see from their system that they had omitted it, profuse apologies and it is on its way to me already.
Mistakes happen, its how you fix them that matters. well done Wiggle.