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^ see Hefty's comment
It's difficult to provide a residence on a rental basis and not have responsibility for it to be habitable I believe.
@markairsy1 if they don't have an official agreement, they have an AST by default. It's the landlord who leaves themselves open if they don't provide a contract.
In the recent downpours my friends flat is basically filling up with water and cant live in it. the landlord refuses to do anything and says they can leave the door open on their way out....
what can they do to make the landlord do something?