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@Velocio
I did update them on the day with "just bleed the brakes, re-align to ensure they don't rub, check the pads".
They've ordered new pads, but I'm still riding the old ones until they arrive.
As for the "brakes service"... despite me saying that I've serviced the whole bike, just the brakes please. It came back with cranks a bit loose, the seat height changed massively (and un-rideably so), tons of excess grease on the seat post, greasy finger prints on the paint work (it had gone in for the service washed and spotless - except for the dings).
Not amused by that.
And I also had instructed that I'd reset the levers (trim and bite) to neutral and that during the bleed I wanted the correct hydraulic fluid and pressure such that the bite was firm and snappy without any adjustment to the levers (i.e. get the bleed right and don't hide a bad job by adjusting the levers).
That didn't happen. For it to be ridden safely, I had to adjust the reach and bite again, to an extreme.
So overall... not impressed.
I haven't actually paid though... they released the bike to me without charge whilst awaiting the brake pads. I can see me buying the pads still as I do need them, but also taking the bike for a service elsewhere to get the brakes re-bled correctly and to a higher standard. I'll get a service elsewhere to fix issues from this service.
Note to future self: Avoid Evans for bike servicing.